2024 CTSH Training Satisfaction Survey - Employer

Please take a few minutes to complete this survey relating to Certificate IV in Housing or Diploma of Community Services training provided by the Centre for Training in Social Housing to your employee(s). Your feedback as an employer, supervisor or Team Leader will play an important role in ensuring we continue to develop quality training for our sector.

IMPORTANT INSTRUCTIONS As a Registered Training Organisation and provider of National Training package qualifications, we are required to conduct standard surveys and report to a government agency. Please note that not every question contained within this survey will be relevant to your employees training. If this is the case, please use the N/A response.
Given Names:
Surname:
Date:
Are your expectations of RTO satisfied? Do you feel your have received appropriate support and advice?
About your employees training
Trainers were effective in their teaching
Trainers had a good knowledge and experience of the industry
Trainers were able to relate material to the workplace
Overall, we are satisfied with the training
We would recommend the training to others
Assessments were based on realistic activities
The training organisation gave appropriate recognition of existing knowledge and skills
Assessment was at an appropriate standard
The training focused on relevant skills
The training prepared employees well for work
The training had a good mix of theory and practice
We would recommend the training organisation to others
The training was an effective investment
The training reflected current practice
The training was effectively integrated into our organisation
Our employees gained the skills they needed from this training
The training has helped our employees work with people
The training helped employees identify how to build on their current knowledge and skills
Our employees gained the knowledge they needed from this training
The training prepared our employees for the demands of work
The training used up-to-date equipment, facilities and materials
The training resources were appropriate for learner needs
Training resources and equipment were in good condition
The training organisation acted on feedback from employers
The training organisation developed customised programs
The way employees were assessed was a fair test of their skills and knowledge
The training organisation was flexible enough to meet our needs
The training organisation dealt satisfactorily with any issues or complaints
The training organisation provided good support for workplace training and assessment
The training organisation clearly explained what was expected from employers
What were the best aspects of the training?
What aspect of the training were most in need of improvement?
Testimonial
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